Spirit and Myst ~ Ordering Information

~ Our Guarantee ~

While our customers do tell us that our jewelry is even more beautiful in person, we understand the apprehension some people may feel buying from the internet, therefore we offer a 100% Satisfaction Guarantee on all of our in-stock items. If for any reason you are not delighted with your purchase, return it for a full refund minus shipping. We apologize that custom orders are not returnable. We take great pride in the quality of our components and we stand behind our work. Please review our returns section below for complete details.

~ Availability & Custom Orders ~

Since we, the owners, are personally handcrafting your jewelry, all of our items have a limited in-stock availability. Any items, excluding those in our one-of-a-kind section that are marked 'Unavailable', will be restocked within one week. Items that are discontinued will be removed from the site immediately and with no prior notice.

Duplicate orders of one-of-a-kind items: While every effort has been made to prevent duplicate orders of our one-of-a-kind items, the remote possibility that two people may order an item at almost the exact moment in time does exist. If this occurs, the first buyer takes precedence and the second will receive an immediate refund with our sincere apologies.

Custom orders: Is it 'almost' perfect? Let us make it perfect for you. Custom sizes and requests for different colored stones and/or metals can be made by emailing Leanne at sales@spiritandmyst.com. Please include the Product ID number in the subject line of your email. Additional costs if any, should be nominal and you will be billed upon your email acceptance of our quote. Please regard your email acceptance as a binding contract and pay your invoice promptly as we will be making your order a priority and will begin assembly immediately. Your new piece of jewelry will be shipped once payment is received. Custom orders will usually ship within 3-5 days.

~ Payment Options ~

Credit Cards and PayPal: We accept Visa, MasterCard, Discover, American Express and PayPal payments through our secure PayPal shopping cart. You DO NOT need to have a PayPal account to process your credit card payments. In the 'Checkout' window... simply select 'Click Here' if you do not currently have a PayPal account and you will be taken through the normal checkout process. Credit Card and Money Order payments will usually ship within 24-48 hours unless it is a custom order, in which case you will be notified of the expected ship date.

Personal Checks: We will accept your personal check for orders, however they must clear before your order can ship. This process can take from 7 to 10 business days upon our receipt of your check. You will be notified when your order has shipped. Please follow the instructions below when paying via check.

Order by Mail: using our mail order form. Please email us with your selections at: sales@spiritandmyst.com, so that we can place your items on hold until we receive your payment. Only personal checks and money orders will be accepted for mail orders. Note that we will hold your merchandise for a maximum of 10 days.

International Customers and Custom Orders: You will receive an invoice via email after accepting the terms concerning shipping rates or your custom designed piece. That email will direct you to the secure PayPal site where you can review and pay your invoice via credit card or PayPal payment.

~ Returns ~

What if I just don't like it?: Returns are accepted for items in original, unworn and resalable condition only. You must email Leanne at: customerservice@spiritandmyst.com, within 7 days to request a Return Authorization number and our return address. Please pack your item (s) carefully and ship via an insured, traceable method such as UPS or USPS with delivery confirmation. We are not responsible for any items lost in transit. Packages not received within 14 days of your receipt of your order may be subject to a 10% restocking fee. Returns sent without prior notification will be rejected. Sorry, shipping costs are non-refundable.

~ Repairs ~

Here at Spirit and Myst, we understand that normal wear and tear occurs and every woman's desire is to enjoy a favorite piece of jewelry for years. That is why we offer a restringing and component replacement option. There is no time limit on this service. If it begins to fray or loosen and you're concerned, return it to us and we will clean and restring the item for a reasonable fee. If your grandchild thought your necklace could support their weight, simply salvage the pieces and return the item to us. While we cannot guarantee an exact match if you've lost some pieces and it's been a few years... we will do everything in our power to match the item to your satisfaction. In order to save the most expense, the important things to salvage would be clasps, pendants and anything 14k. For complete details and pricing, print and complete the steps on our repair form.

~ Shipments ~

We ship all of our jewelry gift-boxed. Credit Card and Money Order payments will usually ship within 24-48 hours. Custom orders will usually ship within 3-5 days. Unfortunately we only ship via USPS 2-3 day service at this time. For speedier service we may be able to accommodate you provided the item is in stock. You can email us with the Product ID and your request at the following address for confirmation and an adjustment in shipping rates. International customers will need to email us with a list of the items you wish to purchase at sales@spiritandmyst.com. We will quote your shipping rates and bill you via email. Shipping and handling - WITHIN THE U.S. - are as follows:

Priority Mail Insured (2-3 day service)
Subtotal	Fee
$0.01 to 25.00	$4.95
$25.01 to 50.00	$5.95
$50.01 to 100.00	$6.95
$100.01 to 200.00	$7.95
$200.01 and over	$8.95

~ International Customers ~

Please email your selections along with your city, country, and postal code so we can calculate shipping charges. We accept credit cards thru PayPal, however credit card customers do incur an additional 2% fee to process payment. We will email an invoice with your total. Please note that any applicable import fees and/or taxes will be your sole responsibility.

We are sorry that due to credit card fraud, we are unable to accept credit card payments from the following countries: Belarus, Estonia, Ghana, Hungary, Indonesia, Latvia, Lithuania, Macedonia, Malaysia, Nigeria, Philippines, Romania, Russia, Singapore, Slovak Republic, Thailand, Uganda, Ukraine and Yugoslavia. These may not be the only countries, so updates will be included upon notification to us and denial may be issued if a country is flagged but not on this list.

~ Your Security ~

Your personal information is protected via Secure Socket Layer technology. Tip: To verify this, simply right-click the page where you will be entering your personal information and select 'Properties'. Another page will open and next to 'Connection' it should read: SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. If you do not see this information on any site asking you for your credit card, etc., DO NOT enter your information on that page.

~Your Privacy ~

We hate spam. Our motto is... if we want it... we'll go and get it. So we value your privacy as much as we do our own. Your personal information remains confidential and is used solely for the purpose of filling your order. We do not buy or sell email addresses or share customer information with any third party for any purpose.

~ Sell Your Jewelry Here ~

If you make quality original gemstone and precious metal jewelry and would like to become a member of a culturally diverse and spiritually motivated cooperative of artists... please contact Rene at client@spiritandmyst.com, for further details on how you can sell your work here. We'd love to hear from you!

Top of Page