~ Returns ~

Returns are accepted within 14 days of your receipt, for items in original, unworn and resalable condition only.  Please email Leanne at: customerservice@spiritandmyst.com, within 7 days to expedite your return. Please pack your item (s) carefully, preferably in the original or comparable packaging and ship via a traceable method such as UPS or USPS with delivery confirmation.  We are not responsible for any items lost in transit. Sorry, shipping costs are non-refundable.

~ Repairs ~

Here at Spirit and Myst, we understand that normal wear and tear occurs and every woman's desire is to enjoy a favorite piece of jewelry for years. That is why we offer a restringing and component replacement option. There is no time limit on this service. If it begins to fray or loosen and you're concerned, return it to us and we will clean and restring the item for a reasonable fee. If your grandchild thought your necklace could support their weight, simply salvage the pieces and return the item to us.

While we cannot guarantee an exact match if you've lost some pieces and it's been a few years... we will do everything in our power to match the item to your satisfaction. In order to save the most expense, the important things to salvage would be clasps, pendants and anything 14k. Please email Leanne at customerservice@spiritandmyst.com to give her a heads up on the item you will be returning for repair so she can track down any parts that may not be in stock. For complete details and pricing, print and complete the steps on our repair form.